FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, AfterPay and Klarna.

 

WHAT CURRENCY IS USED ONLINE?

All prices on our website are charged in AUD.

 

DO YOU SHIP WORLDWIDE?

Yes, we ship internationally.

 

WILL I HAVE TO PAY FOR CUSTOM AND DUTIES?

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. Gyre is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

 

HOW DO I CHOOSE THE RIGHT SIZE?

Please refer to our SIZE GUIDE. If you are unsure and would like furhter assistance, please send us an email to care@gyreaustralia.com, and we'll do our best to help.

 

DO YOU OFFER RETURNS OR EXCHANGES?

Yes, we offer 14 business days returns on all full priced items, excluding garments, bought using AferPay. To read our full return policy click HERE

 

HOW DO I RETURN AN ITEM?

Please make sure items are returned in original condition with all original garment tags attached within 14 days of delivery. Submit your return form and email it to care@gyreaustralia.com, once we receive your request we will arrange a replacement or refund for you.

 

AFTERPAY

WHAT IS AFTERPAY?

Afterpay is a third party payment solution which allows you to purchase your items straight away without having to pay a lump sum. No interest, ever — and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments.

For more information on Afterpay visit their website. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at info@afterpay.com.

 

HOW DO I USE AFTERPAY?

Shop gyreaustralia.com as usual. In the checkout, select "Afterpay" as your payment method. If you’re a new customer to Afterpay you will register provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order.

 

WHAT IS THE RETURN POLICY WITH AFTERPAY?

Afterpay orders can be returned for a store credit only. Unfortunately, no refunds available for orders placed with Afterpay so make sure you choose carefully.